Question 1: How long will it take for my order to arrive?
Your order delivery time includes preparation and shipping time, typically about 2 weeks. Preparation time varies depending on the product; please check the product page for details.
Some items can ship the next day.
Orders placed before 12 PM will ship the next day.
* To change your shipping method, please contact us: LinAlvin932@gmail.com
Question 2: How much is the shipping cost?
Shipping cost: Free shipping nationwide.
Question 3: I want to cancel my order.
To cancel your order, please contact us: LinAlvin932@gmail.com
Question 4: I received a defective product; can I exchange or return it?
If we receive a defective product, we will process a refund or exchange for you. Please send an email to LinAlvin932@gmail.com, including your name, registered email address, order number, reason for return, and a clear photo of the defective part.
Question 5: Under what circumstances can I not return or exchange an item?
We do not accept returns or exchanges in the following situations:
Returns and exchanges (color, size, etc.) are at the customer's discretion.
Items shipped more than 7 days ago.
Non-returnable items (underwear, swimwear, jewelry, etc.).
Items with tags, prices, etc., but which do not meet the return conditions. Items that do not meet the return requirements cannot be returned.
Missing or damaged packaging bags, boxes, or special accessories.
Items that have been repaired, cleaned, or treated.
Items provided by the buyer that have an odor, stains, or scratches.
Items used for purposes other than testing.
Please only return parts or accessories of the item.
No questions needed, please provide photos or a description.
No need to contact us for returns. Question 6: My item has been shipped, but I cannot track the logistics information.
The logistics process on this website starts from the warehouse. After the item arrives at the distribution center, we will assign a tracking number and ship it. We sincerely apologize for any inconvenience this may cause. Please try again later. Estimated delivery time is approximately 3 days.
Track Link:
Question 7: I haven't received the email yet.
Delivery failures are common because emails are sent from overseas.
We sincerely apologize for any inconvenience this may cause. Please set your email address to receive emails from the following address, as these emails may be automatically marked as spam even if you haven't set a spam option.
Email: LinAlvin932@gmail.com
Question 8: Can I change the shipping address after shipment? You can contact "LinAlvin932@gmail.com" within 12 hours of placing your order to change the shipping address; however, changes will not be possible after 12 hours.
The address cannot be changed after shipment.
Question 9: I can't add the item to my cart.
Please ensure you have selected the desired size and color.
*You must select a size and color.
Question 10: We are still preparing to ship.
Your order's shipping time includes preparation time + delivery time. Preparation time varies depending on the product.
If the item you ordered is in stock in our warehouse, we will begin shipping immediately after you place your order. Shipping time is typically 1 to 4 business days.
If the item is out of stock, we will order it from the factory and await its arrival. Additionally, if the item is very popular, it may be sold out by the time it arrives, so you may need to wait 1 to 3 weeks. We sincerely apologize for any inconvenience and long wait times. If the shipping time is too long, we will contact each customer individually.
Also, if you urgently need this item, please contact us before placing your order so we can inform you of stock availability.
Email: LinAlvin932@gmail.com
Phone: 85244213456