Regarding Returns and Exchanges
Return/Exchange Timeframe: If you need to return or exchange an item, please contact us via online customer service within one week of receiving the goods.
Cash on Delivery: Please request a refund within 7 days of receiving the goods.
Credit Card Refund: Please request a refund within 7 days of receiving the goods.
PayPal Refund: Please request a refund within 7 days of receiving the goods.
Return Shipping Costs are Your Responsibility: You only need to pay for return shipping.
Please return the item to our store within one week of receiving notification.
Upon receiving notification, we will immediately provide the buyer with all details, including the return address.
Please note that if you contact us or return the item after the above deadlines, returns or exchanges will not be accepted, regardless of whether it is due to our error or your personal reasons.
*Please note that the following product categories are not eligible for return or exchange:
・Items shipped more than one week ago ・Used items ・Returns or exchanges due to damage or loss of the item, packaging, or accessories are not accepted.
Returns and exchanges due to discrepancies between the order and the recipient, excluding product defects:
【Defects Caused by Our Negligence】
If the defect is caused by our negligence, such as product damage, we will replace part of the product and issue a refund.
The steps are as follows:
Return Address: No. 5, Bangwen Village, Zuntan Town, Longhua District, Haikou City, Hainan Province
Return/Exchange Contact Number: 09019366977
1. Please contact us by email or phone within one week of receiving the product and provide the following information:
· Name
· Address
· Phone Number
· Email Address
Product Name
Exchange or Return
Reason Order Number
2. We will provide return instructions.
3. Return the product to us using the "Cash on Delivery" method.
*Please contact us in advance. We will not accept returns or exchanges if you do not contact us in advance.
*Please use the tracking number to return your goods to avoid loss. We also kindly request your cooperation. We will carefully package some items and label them "Fragile." If you do not inform us of any damage beforehand, we will be unable to replace, return, or refund your order. Thank you for your understanding.
4
Once we confirm the goods have been delivered, we will replace or refund your order.
【Convenient Returns】
Customers only need to pay the return shipping fee for convenient returns.
The specific process is as follows:
1
Please contact us by email or phone within one week of receiving the goods and provide the following information:
· Name
· Address
· Phone Number
· Email Address
· Product Name
· Reason for Return
Order Number
(The order confirmation email you received after placing the order will be displayed)
2. We will provide you with return instructions.
3
Return the goods to our store. (In this case, the shipping fee is borne by the customer.) *Please fill out the "Return and Exchange Contact Form" at the end of your receipt and return it with the goods. *Please be sure to contact us by email or phone in advance. Please note that we will not accept returns if you do not contact us in advance.
*Please ensure that the returned items have a verifiable tracking number to prevent loss during the return process. We also appreciate your cooperation. We will carefully pack the items and mark some as "fragile." If the item arrives damaged and you have not informed us of the reason for return beforehand, we will be unable to provide an exchange, return, or refund. Thank you for your understanding. 4. We will process your refund after confirming receipt of the returned item. [Regarding Changes for Customer Convenience] We apologize, but we cannot make changes for customer convenience. If you wish to adjust the size after receiving the item, please return the order and reorder the required item. [Regarding Order Cancellation] As we arrange shipment immediately after sending the order confirmation email, we will not be able to accept order cancellations or changes afterward. Please note that in this case, for the customer's convenience, we will treat the item as a return. [Cash on Delivery Customers] Cash on delivery customers must pay in cash upon receipt of the item. Please confirm in advance if the order address and delivery address are different. Email: FearonMinium963@gmail.com Phone: 85244210216